FAQ Group: Ordering

July 28, 2020

Can I cancel my order?

In the event that you require to cancel an order, this is refundable if the dispatch has not already taken place

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July 28, 2020

Can I change my order after it is placed?

In the event that you need to change or alter your order this will be possible if the order hasn’t been dispatched

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July 28, 2020

Can I split my order to ship to two different addresses?

Orders can be sent to multiple addresses but multiple postage costs will be incurred

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July 28, 2020

How can I get sample sizes of your products before I purchase the full-size bottles?

Sample products are not available to retail customers, trade enquiries can be made for tasting sessions with regional sales executives

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July 28, 2020

I don’t trust using my credit card over the internet but I want to order your products. How do I do this?

Orders via our website are extremely secure as use an approved third party payment gateway called “Stripe” you can find their Checkout User Terms of Service here https://stripe.com/gb/checkout/legal , we can also facilitate PayPal transactions.

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July 28, 2020

I want to buy a case of your syrup. Can I mix the flavours?

Mixed case offers are frequently available at discounted prices, to subscribe to alerts click here

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